Raven Europe – RMA Formular

NEW RMA FORM!! If you have any questions, contact us +31 227 54 93 00 Choice menu 3

RMA Form

Once this form is received by Raven Europe, an RMA will be created and the appropriate details will be emailed to the address entered into the Email Address field below. In order to reduce repair time and cost, please provide as much detail as possible. Example of details to provide:

What issue is being experienced?
What function/task is being performed when the issue occurs?
Does the issue occur consistently?
What settings are used to replicate the issue?
What troubleshooting has been performed?

IMPORTANT! - Do not return mounting hardware, cabling, or any items not directly associated with the product to be repaired. Raven Industries will not be responsible for the loss of any additional items returned, not directly associated with the item returned for repair.

Dealer details

Company name *

Address *

City *

Zipcode *

Country *

Contact person *

Phone number *

E-mail *

Reference

Enter the name of your customer.

Is the shipping address the same as the billing address

Yes

Billing address

Name *

Billing address *

City *

Zipcode *

Country *

Product details

Kind of retour

Choose the reason of return from the list above.

Repair

Proof of purchase

Upload a proof of purchase.

Part number *

(P/N). If not available use: 0000 or the type product.

Serial number *

(S/N). If not available use: 0000

Barcode number *

If not available use: 0000

Details *

Give a clear description of the problem. Correct example: The touchscreen has a crack in the screen, causing the touchscreen to not work anymore. Incorrect example: Touchscreen does not work.

Sales force number

Upload file

If log data or photos are present, deliver them in a zip, rar, pdf, png or jpg file.

Hours claim

Yes

Only for platinum dealers

Dealer number *

Hours worked *

Load a PDF file with the worked hours

Retour

Proof of purchase *

Upload a proof of purchase.

Details *

Describe the reason for return.

Send

Submit details

Raven Europe
t.a.v.
De Stek 8
1771 SP Wieringerwerf
The Netherlands